Shipping & Returns

To better help our customers plan when to place orders and when to expect to receive Thanksgiving and Christmas Holiday orders, we are providing the Guidelines below. Always keep in mind that we can never guarantee you will receive your order by a set date. Unplanned Supplier, Production and Shipping delays can all cause unexpected order delays. We encourage you to place your orders as early as possible to ensure that you receive them when needed.

2016

1. All Saturdays and Sundays
2. New Year’s: Friday, January 1
3. Inventory: Monday, January 4
4. Memorial Day: Monday, May 30
5. Independence Day: Monday, July 4
6. Labor Day: Monday, September 5
7. Thanksgiving: Thursday, November 24 & Friday, November 25
8. Christmas: Monday, December 26

1. FedEx, UPS Ground or USPS:
1. Quick-ship products: November 14
2. Regular products: November 3
2. FedEx, UPS 2-Day, USPS Priority Mail:
1. Quick-ship products: November 15
2. Regular products: November 7
3. FedEx, UPS Overnight, USPS Express Mail:
1. Quick-ship products: November 17
2. Regular products: November 8

1. FedEx, UPS Ground or USPS:
1. Regular products: December 2
2. Quick-ship products: December 14
2. FedEx, UPS 2-Day, USPS Priority Mail:
1. Regular products: December 8
2. Quick-ship products: December 16
3. FedEx or UPS Overnight:
1. Regular products: December 9
2. Quick-ship products: December 19

1. We experience our highest volumes of orders at the end of the calendar year and regularly operate at maximum production capacity. Lead times during this period may exceed our normal 7-10 days.
2. The above order cutoff dates are provided as a guideline only and are not a guarantee that orders will arrive by the indicated holiday. We encourage customers to place their holiday orders as soon as possible to allow for delays due to high production volumes, supplier shortages and/or shipping delays caused by shipping companies.
3. Orders must be received by 5:00 pm on the indicated cut-off days. We are unable to allow any changes or modifications to orders once they have been entered without resetting the order date, which may cause the order to miss the cutoff date.
4. Cancellation of holiday orders is allowed within 24 hours of receipt of the order, provided the order has not yet shipped. All cancellations must be submitted via email with “Cancellation” written in the subject of the email.
5. Orders shipped via customers' shipper accounts may be upgraded to 2-day and overnight services. Orders shipped via SLS's FedEx account will be shipped via FedEx Ground (no Saturday delivery). Unfortunately we are not able to offer upgraded shipping services for orders shipped via our FedEx account.
6. Lead times and cutoff times are for internal shipping times for SLS (from order receipt to shipping). SLS is not responsible for delays caused by carriers.

REPLACEMENT OF DAMAGED PRODUCTS

Sports Licensing Solutions will replace damaged or defective Products and refund your shipping costs as long as the following conditions are met:

1. That you email Sports Licensing Solutions Support Services and obtain authorization to return.
2. All instructions given by Support Services are followed.
3. The packing slip is included with the package

Standard production lead time applies for replacement products